We have launched the next SMART IM Tools branded service this week. After beta testing and taking care of our own needs and selected clients that we work with over an extended period, we now have opened up the service to the public.
This is quite an exciting step for us, and an important one for all business owners whether online or offline. To date, most of the services out there either cost a lot of money up front and then a high fee based on the number of actions that the chatbots generate (i.e. leads, accesses, etc.).
We are changing that paradigm in a major way. Our up-front costs are one of the lowest in the market, and we offer follow-on support for the chatbots that we build for clients on a monthly basis. We also will provide statistics to our members and some editing service too.
Let’s drill down and expand on just what chatbots are, why you need them for your business, and what our team can build for you…
What Are Chatbots?
There may be some people in the business that have not heard of chatbots, but surely they have dealt with them over the past few years as many big companies have incorporated them into their operation for sales, customer support, and even lead generation departments.
The chatbot is an application that works on algorithms that simulate human conversations. These days, the chatbots may have audio or video capability, and they intuitively lead the user through a sequence or funnel of sorts that you set up as the owner of the chatbot.
These chatbots typically have a look that people are familiar with today, which is a messaging-type interface like what they are using with Facebook Messenger, WhatsApp, WeChat, or similar platforms. They all use proprietary and perhaps patented technology called natural language processing (NLP) to make them work properly, and there are a number of sites you can build chatbots on.
The NLP technology helps the chatbots work properly and respond accurately to the user’s responses while the chat is ongoing. The technology is smart enough that it knows the differences and nuances in the words. It factors in innate modes of expression, linguistic ambiguities, allows spelling mistakes, using acronyms, and can even determine context.
What Can You Use Chatbots For Today?
These days, the applications of a chatbot are almost endless, limited only by your imagination and budget. The most popular uses are for customer support, customer acquisition, e-commerce sales, appointment bookings, gathering of data (i.e. surveys, exit surveys, satisfaction surveys, etc.).
Chatbots can be placed on all pages of a website, or on designated pages of a website as may be desired by the website owner. They operate 24/7 and are ready to answer and all queries that may come from a user of the website.
They can be set to operate on a full page basis, as an exit pop-up, they can be embedded in content on a page, or they can have a delayed deployment setting. As mentioned, they can have audio, avatars, can be programmed to respond in the user’s language based on the IP, etc.
When it comes to customer service, they can refer the user to a FAQ area, they can connect the user with live human contact, or they can take other action as may be indicated, as you have set up the sequence to operate. For e-commerce, they can offer instant discounts, special flash sales, games for a discount, etc.
Here are just a few examples of questions that you can program your chatbot to answer:
- How can I track my latest order?
- Is there a way to get a copy of my invoice?
- How do I request an increase to the limits on my credit card?
- Is it possible to change my ticket, please?
- I did not receive the right color for my order, can this be fixed?
Note that these are all some typical questions that you will get from users or shoppers on your websites. The chatbot can be set up to send people to the right places or to a person to take care of the problem. Since many questions come up again and again, the chatbot saves time by sending the user to ta FAQ area.
The chatbot takes care of such queries easily and automatically. It works for you 24/7 with no need for breaks, holidays, or overtime. It can replace a full-time position or give you a full-time employee at very little cost. The versatility chatbots offer is huge. They are a game changer for online and offline business owners.
Your end result from adding chatbots to your operation is that your support costs will go down to as little as a few cents per query. You will standardize responses and get them to users faster. Your employees will be freed up to do other tasks and take care of the more complex customer support issues.
Your users are happier, your employees are happier, and you are happier. If this is not a win-win-win situation I don’t know what one might look like. Your agents will be able to handle the tough cases in a better fashion (less time stress) and things are much improved overall in every area.
Internally for operations with employees, the chatbot can help a lot as well. Queries can be automated, again employees can get answers quickly, and you know exactly what is happening because you have the data of how and when the chatbot is being used.
Questions on pay, vacation, overtime, standards and rules, and required training can all be addressed internally via using chatbots. This will free up your HR people to do other tasks that may require a hands-on approach, such as the hiring of new employees, or preparing training, etc.
In every area where chatbots are deployed, they end up saving time and money. The tasks are automated and standardized and the same information is passed on to every person that is making a query. It really helps smooth out the operation.
For e-commerce, new uses of chatbots are being implemented all the time. People love playing games, so some sites are offering a daily spin game for a discount chance, while others are using the chatbots to greet users as they arrive on your website, much like Walmart does.
It would be impossible to offer such personalized service without chatbots, so your potential customers stay on site longer and can be enticed into shopping and buying. Exit chatbots can help close the deal. These appear only when the user is intending to leave.
As you can see, chatbots are really like having an extra hand helping you in many areas of your business. This is the reason they are becoming so popular and are found on more and more websites. You can do all of the following using chatbots:
- Assist new subscribers signup to your email lists
- Provide a quote for a service you are offering
- Provide a simulation of service and cost for that service
- Allow users to make appointments
- and much more as you can think up…
Note that people these days are used to the chatbot format so they do not mind using them, The younger generation prefers these over a phone call, an email, or even talking to a person (chatbots are faster). All age groups use them day in and day out.
At the end of the day, it makes sense that chatbots are used more today. The AI capability they have is increasing, the ease with which they can be set up (although it can take some time to get the logic down on how to set them up so they work properly) and the acceptance means we all need to use them.
Where Is The Chatbot Market Headed In The Future?
That is a good question, and from the research, I have seen that chatbots or similar are going to be reaching into more and more areas of business where automation of tasks can standardize and make the process faster and allow for humans who used to do such tasks to take on other tasks.
Areas for the future include auto-calling, email responses, even medical checkups can all be automated. The AI technology that has been applied to chatbots is also being used in areas like the internet of things where all devices are connected and we can operate everything using voice commands.
This is the future, but chatbots are the subject and area of focus for today with the SMART IM Chatbot Service Team. They ONLY are working in chatbots for the company and for clients. That is their ONLY mission and we will keep it that way.
What Can SMART IM Chatbot Services Do For My Business?
As you may have seen, there are many platforms these days that offer you the chance to build your own chatbot using their application. You can then add the creation to your website and tap into the power of chatbots. These chatbots you have to pay for monthly, and you have to write the sequences yourself.
It can be arduous to learn all the ins and outs of developing your chatbot, and you have to test the content to see what works and what does not work. There is a learning curve that takes away from your other business taskings and the time you lose can be expensive.
What SMART IM Chatbots does is we take an onboarding application so we know what you are looking for, then do the hard work of designing the application so it is ready to deploy. Once you approve of the chatbot we design, we provide the coding or WordPress plugin to get it operating on your website.
We have different plans that you can select, and also options for the kinds of special service you may want the chatbot to perform. We can have it pop up on exit, we can delay the deployment, we can use a full page deployment, or we can embed the chatbot within the content.
Also, if you would rather, we can use a green screen intro video or avatar (with logo in some cases) and audio that can be translated automatically to other languages when your website visitor stops in. These emulate real humans and add to the engagement you can generate.
Rather than write another 1000 words about our chatbot services, I want to show you our website that shows you in details what you get and also has some demos for you to review.
If you would like to have a look we have a website called SMART IM Chatbot Service. It lays down what all you can get and has all the details on how to request a consult chat to get your very own chatbot up and running within a very short time.
There are one-time plans and monthly plans, and you can add one or more to your website. Say you wanted a general chatbot and perhaps a special one for a particular page or product, we can make that happen for you. Bottom line is we want to build what you need, and we have the expertise to do that fast for you.
There is a page of demos too on that website, so to get an idea of some of the chatbots we build, you can have a look and see some that show you what they look like. That page is our CHATBOT DEMO and you are welcome to go have a look right now!
Here are some more links to check out:
(1) Lead Generation Chatbot…
DEMO LINK ==> Lead Generation Demo
(2) E-commerce Chatbot Demo 1…
DEMO LINK ==> E-Commerce Chatbot Demo
(3) Lead Generation Chatbot Demo 2…
DEMO LINK ==> Lead Generation Demo 2
(4) E-Commerce Chatbot Demo 2…
DEMO LINK ==> E-commerce Chatbot Demo 2
(5) Offline and Online Niche Businesses Chatbot Demo 1…
DEMO LINK ==> Offline and Online Niche Business Demo 1
(6) Offline and Online Niche Businesses Chatbot Demo 2…
DEMO LINK ==> Offline and Online Niche Businesses Chatbot 2
(7) Customer Service (Appointments) Niche Businesses Chatbot Demo…
DEMO LINK ==> Customer Appointment Chatbot Demo
(8) Customer Service Offline and Online Business Niches Chatbot Demo…
DEMO LINK ==> Customer Service Niche Businesses Chatbot Demo
(9) Data Collection Chatbot Demo…
DEMO LINK ==> Data Collection Feedback Chatbot Demo
(10) Data Collection Chatbot Exit Survey Demo…
DEMO LINK ==> Data Collection Exit Survey Chatbot Demo
As you can see, the chatbots can be configured for many purposes and use audio, avatars, video, and embedded, full page, on exit, or delayed features. You can get leads, make appointments, provide information, offer discounts, provide customer service, gather data, etc.
The uses for chatbots are endless, and they now are within reach of everyone through the services that the SMART IM Chatbots Service Team offers, as they are reasonably priced. There is less hassle getting them added to your website, the team creates the copy and sequences for the chatbots, and you can get data on how they are working on a monthly basis.
There are no limits on the number of times they are activated for the month, nor on the number of new traffic leads you can generate. The SMART IM Chatbot Service offers an excellent amount of value for the money, and they take away the headache of getting them in place and maintained.
What Is The Next Step?
Here is the form to fill out, and after that, you can make an appointment for a chat call either via WhatsApp, Skype, or Facebook Messenger so we can get all the information on the plan you would like to select and the type of chatbot you are looking for.
We will make recommendations during that chat and send you a proposal. Once accepted, pay 50% nonrefundable of the total, and the team prepares your chatbot. You will be able to preview that completed chatbot and make any last minute changes, and then after acceptance and payment of the final 50%, we provide the code to add to your website (or a WordPress plugin and code).
If the plan includes additional monthly service, we provide them on an ongoing basis. There are no contracts other than the initial agreement, you can cancel anytime, and the remaining monthly service will be provided to the end of the period
Live Page Pricing for SMART IM Chatbot Services ==> SMART IM Chatbot Pricing
That is it!
As you can see, chatbots are here to stay and there are not many websites from the small offline and online businesses using them yet. Get ahead of your competitors and get started with your chatbot today and start tapping into the power they offer for your business.
The SMART IM Chatbot Service Team is standing by to help you get started, and they focus ONLY on chatbots. They have only one mission: Take care of our clients, no matter where the clients are located and 24/7. We are adding staff as we grow, so do not worry about customer support, it is there (and we have a chatbot or two as well!)…
We look forward to working with you and we hope that you now have a good idea of the power of chatbots and can see that what the SMART IM Chatbot Service offers is something that you want your business to use to provide better service, get more sales, and grow your business faster and more efficiently.
We’ll see you on the inside!
Dave : )